SHOPPING GUIDE

For first time customers初めてご利用のお客様へ

How to order

On each product page, see the product you want and press the button labeled "ADD TO CART".
Once you have selected the product you want, proceed to My Cart (Cashier).
In this shop, all customers are required to register as a member in order to complete the shipping procedure when purchasing. Please register.
Follow the instructions, fill in the buyer information, shipping address information, shipping information, payment information, and finally confirm your order.
After confirmation, a "Notice of Order Confirmation (Email)" will be issued to the customer. Please check the contents.
Then, after packing the product at our shop, we will send it to you.

About Shipment(Japan Domastic)

Shipment

Luggage will be handed in Yu-Pack.
The number of days for delivery depends on the destination area.
In addition, regarding the shipping fee, the shipping fee will be determined by the automatic calculation of the cart system.
Payment methods are credit (online payment),PayPal,convenience store payment.
If you have delivery date designation, time zone designation, etc., please fill in the comment column on the final page of this shop settlement.
Please choose one of the five time zones of the time zone designation service from 12:00 to 14:00 in the morning, 14:00 to 16:00, 16:00 to 18:00, 18:00 to 21:00.

About Shipment(Overseas)

Shipment

Baggage will be handed over by EMS.
The number of days for delivery depends on the destination area.
In addition, regarding the shipping fee, the shipping fee will be determined by the automatic calculation of the cart system.
Payment methods are credit (online payment).

About Payment

Payment

Credit Card

Enter your credit card number and expiration date on the screen, and pay by credit.
Cards that can be used at our shop are "VISA" "MasterCard" "American Express" "JCB" "Diners" "DISCOVER".

PayPal Express Check Out

It is a payment service that allows you to pay for products using a PayPal account.
To use it, you need to create a PayPal account. LINK: PayPal

Convenience store payment(Japan Domestic Only)

About Returns

How to Return

We pay close attention to the quality of the product, but if the product is damaged or soiled due to an accident during delivery, or if a product different from the one you applied for is delivered, Email address)
Please give me. In that case, we will check the returned or exchanged contents.

E-mail reception: info@sakevi.net
Reception by phone (from 10:00 am to 5:00 pm excluding weekends and holidays): +81(0)466–54–7594

  • In the case of returned goods, we may not be able to accept returns unless you contact us in advance.
  • If you have already paid for the item, please let us know. We will check the refund amount.
  • Returns and exchanges must be unopened within 14 days of arrival.
  • If there is any damage during shipping, defective products or different items, we will bear the return shipping fee and handling fee.
  • Please note that returned goods and refunds due to customer's convenience are not accepted.

Refund method

The refund of the product price will be refunded to the account of the card you settled after the returned or exchanged product is returned and our company confirms the product.Some time may be required for administrative procedures. Please note.

Return address

Genie
#403 1-7-8 Namikidai Fujisawa-shi Knanagawa 251–0005 Japan
Phone: +81(0)466–54–7594
Fax: +81(0)466–54–7683
E-mail: info@sakevi.net